FAQ

Can I return items?
Yes. We accept all returns without question and will either issue a refund, credit your account or send you a replacement(limit once), as you choose. With a few exceptions, we will reimburse you for returned items in the same way you paid for them, according to the following:

If your item is not working as expected, please contact customer service or tech support at 888-724-7587. Often we can assist you in troubleshooting the item and get it working over the phone; hidden battery compartments and sticky hinges are common in surplus items.

Returns must be made within 30 days of purchase and the product must be in a like-new condition. Please contact customer service at 888-724-7587 to begin the process. Items that are damaged, unsanitary or missing contents may be denied a return or assessed a fee. If an item is broken, shipped in error or has been misrepresented, we will issue a return label or send a shipper to pick up the package for return shipment and pay the charges. If you have received the item in good condition and it is as described in our write-up you will need to return it to us. Shipping charges are non-refundable and packages returned with postage due will have it deducted from your refund. Please include a copy of the packing slip in your return shipment.

You may email customer service at service@sciplus.com or call 888-724-7587 to discuss any problems or return questions.

The above return policy refers to items purchased through our website and catalog. Our retail stores have different return policies. Please contact our retail stores for details regarding the return of items purchased there.

Will you ship outside the US?
Sorry, we ship and mail orders and printed catalogs only to the U.S., its territories and possessions, and APO/FPO addresses.

What forms of payment do you accept?
We accept Visa, MasterCard, Discover and American Express cards for phone orders and Visa, MasterCard, Discover, American Express and PayPal through our site. If you would like to pay with check or money order please mail in your order using the "Print Order Form" button in your shopping cart.

 
Is it safe to use my credit card?
Absolutely. The American Science and Surplus Guarantee protects you while you shop, so that you never have to worry about credit card safety thanks to our Safe Technology. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

American Science & Surplus has successfully completed the Ambiron MCCP certification, and, as a result, Ambiron verifies American Science & Surplus as compliant with the credit card association data security programs listed below:

Payment Card Industry Data Security Standard (PCIDSS -- Visa & MasterCard)

Discover Information Security and Compliance (DISC -- Discover)

Through this program our servers are regularly tested and verified as secure against hackers and intrusions.

 
How can I place an order?
We encourage you to use this website to place your order, it's available 24/7/365, whereas we humans like to sleep and have weekends and holidays off. If you wish to pay with a check or money order, please add your items to your cart and when done shopping, in your cart click on the "Print Order Form" button. Fill out your information and mail the form and your payment to the address listed. We are also happy to accept phone orders at 888-SCIPLUS (888-724-7587) Mon-Fri 8:00am - 5:30pm Central Time. Personal orders and purchase orders (POs) can also be faxed to 800-934-0722. Phone and fax orders require payment by a Visa, MasterCard, Discover or American Express card. While we strive to fill every order we receive, we reserve the right to refund any order or refuse service to any party at any time at our sole discretion.

 
Can you tell me about the availability of an item?
Many of the items contained in our catalogue and on our website are surplus of one sort or another. We buy closeouts, inventory overruns, mis-manufactures and items whose time has not come. As such, we have only a fixed quantity and when it's gone it's gone. The availability shown on this site is an approximate as there could be orders ahead of yours that haven't been processed yet or our inventory could be off. If our stock of the item you have ordered is exhausted we will refund that portion of your remittance. We add items weekly so check back often!

 
What is your warranty policy?
Since we have neither manufactured any of the items offered on our site or in our catalog nor purchased them with recourse to warranties by their original manufacturer, we cannot make any warranties or accept any responsibility for their use or misuse beyond our selling price. For items that we purchase new from manufacturers, please check the included information for any provided manufacturer's warranty.

 
Do you have a damaged goods policy?
If you receive a shipment containing items damaged in shipping, please retain the package, including the packing material, and email customer service at service@sciplus.com or call 888-724-7587 immediately to notify us of the damage. We must file a claim with the shipper and will advise you whether the damaged goods need to be returned. Be sure to include your order number with any return which you can find it on shipping papers or on the shipping label.

 
What about bulk sales?
If you have a requirement for a large quantity of an item please email customer service at service@sciplus.com or call 888-724-7587. We will be happy to advise you on the availability of bulk quantities, pricing and shipping terms.

 
How can I contact American Science & Surplus?
You can call us toll free at 888-724-7587, complete our contact form or email us directly using the appropriate email address listed below.

Customer Service : service@sciplus.com
Technical Questions : techsupport@sciplus.com
Website Feedback : feedback@sciplus.com
General Questions : info@sciplus.com
Items to Sell : purchasing@sciplus.com

 
AMERICAN SCIENCE & SURPLUS Mobile Alerts
By subscribing to AMERICAN SCIENCE & SURPLUS mobile messages, you agree to receive autodialed marketing messages to the telephone number used at the time of opt in. Message frequency may vary. Message and data rates may apply. Consent is not required as a condition of purchasing any goods or services. In the event that you change or deactivate your mobile number, it is your responsibility to notify SciPlus at 888-SCIPLUS (888-724-7587) to have your number removed. Terms & Conditions are subject to change. The mobile carriers are not liable for delayed or undelivered messages.

You can view our privacy policy by clicking https://www.sciplus.com/r/Privacy

Text advertising keyword to 61937 to receive promotional alerts from American Science & Surplus.

Text STOP to 61937 to opt out.

Text HELP to 61937, or call: 888-SCIPLUS (888-724-7587) for assistance.

 
Privacy Information
How do you protect my privacy? How will American Science and Surplus use my information?
When you place an order or request a catalog from American Science & Surplus we collect your name, address, telephone number, credit card information (only if you place an order) and your e-mail address. We use this information to fulfill your order and to communicate with you about your order. We may also use this information to communicate advance notice of events or to tell you about new products and services. Please note that this privacy policy applies only to our online collection and use of information. Don't worry. You can change your mind at anytime and opt out. (See unsubscribe information below)

 
Will you provide my name or other information to third parties?
The personal information you provide us together with information about your orders, but EXCLUDING CREDIT CARD INFORMATION which we never give out, may be shared with our marketing partners. This information may be combined with other personally identifiable information such as demographic and past purchase information available from our records or other sources. This information would be used to make our future marketing efforts more efficient. It may also be used by our marketing partners to mail you catalogs and offers of products or services from other companies that may be of interest to you. To learn more about our marketing partners contact info@sciplus.com or call us at 888-724-7587.

If and only if you agreed to receive email from our marketing partners, we will share with them your email address and the information described above, so they can email you offers for products and services that may be of interest to you. We will only share your e-mail address if you have opted in by checking the box on the pages in this site where we request your address information. Additionally, each email our partners send you will include a description of the simple opt out process to enable you to stop receiving future e-mail. Any changes to this policy will be posted on this page and a message will also be placed on our homepage (www.sciplus.com) that alerts you that a change has been made. This policy has an effective date of January 1st, 2013.

 
How do I unsubscribe from your mailing list (email and/or snail mail)?
Easy! Just click the link at the bottom of any of our marketing emails, contact us by email, info@sciplus.com, or call our toll free customer service line at 888-724-7587 It’s that simple.